Prior Scientific

Experts in Precision Positioning and Microscope Automation

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Return Merchandise Authorization Request Form

Before returning products to Prior Scientific, you must obtain an RMA (Return Merchandise Authorization) number using this form. Once we receive the form, we will send you an RMA number and shipping/packing instructions so it can be returned for service.

Providing full and accurate information on the form will help us to process your request quickly and avoid the risk of us not being able to accept your return. DO NOT package and return your equipment before we contact you to confirm the RMA request. 

We aim to turn around RMAs as quickly as possible but the length of time will vary depending on the product returned and the nature of the fault. It typically takes between 7 to 10 working days to evaluate the equipment, although during busy periods it may take longer.

Once we have evaluated the equipment, we will send you a quote for the cost of any non-warranty repairs but will not carry out any repairs until you authorize us to do so.

For all non-warranty RMAs returned to Prior Scientific Ltd, there is a minimum evaluation fee of £300 for systems and £200 for components. For returns to Prior Inc., the minimum evaluation fee is $150.

RMAs returned to Queensgate may be subject to a £500 evaluation fee.

We take the safety of our staff seriously. Please read our RMA Decontamination Guidance before completing the form.

    1. Product & fault information
    2. Decontamination Information
    3. Shipping & Billing

    Step 1 / Product & Fault Information

    Brand*

    Additional information

    If you have any additional information please complete the following fields to help us with processing your RMA request:

    Please add any images of equipment that may help us diagnose the problem. Max 4 files. (When uploading multiple images, remember to hold down the Ctrl key while selecting them.)

    Step 2 / Decontamination Information

    RMA Decontamination Guidance Download

    Has the equipment been used?*

    Have any substances been in contact with the equipment?*

    Substance details

    Please provide details of substances used with the equipment. One entry per substance. If no substance was used, enter N/A where applicable.

    Is protective equipment required?*

    If hazardous, please indicate the category below:

    Additional substance (if applicable)

    Is protective equipment required?

    If hazardous, please indicate the category below:

    Step 3 / Declaration & Shipping / Billing

    ‘Safe to handle’ declaration

    By ticking the below box you are declaring the following:

    • You are a competent person who has knowledge of the substances used with the equipment
    • You have made reasonable inquiry as to the substances in contact with the equipment
    • The information given is accurate and no information has been withheld
    • The decontamination methods are in accordance with your own health and safety procedures
    • All surfaces of the equipment are safe to touch

    Shipping & Billing Information

    Equipment being returned to Prior Scientific must be in its original protective packaging, and Prior will not be responsible for any damage incurred during transit. If you no longer have the original packaging, please contact us for a quote. Equipment returned without its original packaging will incur a packaging charge to ensure the safe return shipment of the product after repair.

    Shipping Address

    Billing Address

    This is the address and contact for any correspondence relating to charges incurred for during the RMA process. Distributor details should be entered here where equipment is under service contract/warranty and is being shipped directly between Prior Scientific and the owner of the equipment

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