| Customer Support
Prior Scientific is dedicated to provide the best customer service in the industry and we look forward to fulfilling all your current optical and automation product requirements. Prior offers customer support via telephone and email while also providing a wide array of manuals and installation instructions for immediate download.
Telephone Support
Telephone support for North and South America is available from 8:30AM to 5PM EST Monday through Friday by calling toll free 800-877-2234.
Service & Warranty Support
Service and warranty support for North and South America - products being returned for service require a Prior Scientific issued RMA (Return Merchandise Authorization) number. Please call 800-877-2234 to request a RMA number.
Searchable Help Support
Installation Instructions and Product Manuals
Troubleshooting
Frequently Asked Questions
E-mail Support
For email support, please complete our simple form below. All email submissions are checked daily and are forwarded directly to Product Managers for immediate follow-up.
When emailing or contacting technical
support please supply the model and serial number of the
equipment involved (this information can be found on a
label usually on the back or underside of the instrument).
Please ensure you have followed the easy check fault finder
(if applicable) and include the results. Make sure you
include a clear description of the fault.
TERMS AND CONDITIONS
Please click here to view Prior Scientific’s Terms and Conditions of Sale document.
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Product Information
