Customer Support

For over 85 years Prior Scientific has concentrated on producing the highest quality products available. It is our goal to provide the best customer service in the industry and we look forward to fulfilling all your current optical and automation product requirements.

E-mail Support

For email support, please complete our simple form. All email submissions are checked daily and are forwarded directly to Product Managers for immediate follow-up.

Telephone Support

Telephone Support for Europe, Africa, Asia and Oceania Support is available by calling 011 (44) 1 (2238) 81711.

Telephone Support for North and South America Support is available from 8:30AM to 5PM EST Monday through Friday by calling toll-free 800-877-2234.

Service and Warranty Support

Service & Warranty Support for Europe, Africa, Asia and Oceania: Products being returned for service require a Prior Scientific issued RMA (Return Merchandise Authorization) number. Please call 011 (44) 1 (2238) 81711 to request a RMA number.

Service & Warranty Support for North and South America: Products being returned for service require a Prior Scientific issued RMA (Return Merchandise Authorization) number. Please call 800-877-2234 to request a RMA number.

Please click here to view Prior Scientific’s Terms and Conditions of Sale document.

Adjusting Stage Limit Instructions

Every ProScan II motorized stage is fitted with limit switches in both the X and Y axes so that the stage automatically comes to a halt when it has reached its maximum travel in all directions. These limit switches are normally factory set to give the correct amount of movement for a particular microscope stand. It may be necessary at some time to make adjustments to the limit switch positions. For example different optics may need to be mounted onto the microscope which may cause clearance problems, to avoid damage to these components the stage travel may need to be restricted. Please click here to download the Adjusting Stage Limits Instructions.

Product User Manuals

Prior Scientific has a complete library of product user manuals for customer access. If you require a manual that is not listed please email your request here.

Contact Personnel

Thomas Freda President 781-878-8442 Ext. 3003 tfreda@prior.com	Mark Cherwek Vice President Admin. & Finance 781-878-8442 Ext. 3010 mcherwek@prior.com	James Hunt Senior Product Marketing Mgr. 781-878-8442 Ext. 3016 jhunt@prior.com	Daniel J. Leary Manager of Manufacturing & Service 781-878-8442 Ext. 3008 dleary@prior.com	Dennis Doherty National Sales Manager 781-878-8442 Ext. 3017 ddoherty@prior.com
Michael DeJonge Western Regional Sales Manager 951-587-6000 mdejonge@prior.com	Mark Mistretta Sales Engineer 781-878-8442 Ext. 3023 mmistretta@prior.com	Mark Allard Manufacturing Engineer 781-878-8442 Ext. 3009 mallard@prior.com	Donald Brown Optical Product Specialist 781-878-8442 Ext. 3015 dbrown@prior.com	Dave Brown Materials Manager 781-878-8442 Ext. 3022 rdbrown@prior.com
John Commesso Marketing 781-878-8442 Ext. 3020 jcommesso@prior.com	Suzanne Leary Finance 781-878-8442 Ext. 3005 sleary@prior.com	Norman Edminster Finance 781-878-8442 Ext. 3004 nedminster@prior.com	Diana Grant Customer Service 781-878-8442 Ext. 3001 dgrant@prior.com	Gary Petitti Shipping & Receiving 781-878-8442 Ext. 3019 gpetitti@prior.com